Which conversation stage is primarily about summarizing the interaction's conclusion?

The closing stage is primarily focused on summarizing and bringing the conversation to its conclusion. During this stage, participants reflect on the key points discussed and ensure that everyone is on the same page regarding what has been communicated. This includes reiterating agreements, decisions made, or any important takeaways to solidify the interaction's purpose. Summarizing at this stage helps prevent misunderstandings and reinforces the outcomes of the conversation, making it clear how the discussion will impact future interactions or actions.

In contrast, the other stages serve different purposes. The preview stage is about outlining topics before the conversation begins, creating an agenda for what will be discussed. The talking points stage involves the actual exchange of ideas and information, where participants engage actively in the conversation. The feedback stage centers on responding to what has been communicated, allowing participants to clarify and provide input during the discussion rather than summarizing at its end.